At CareConnect, we are committed to providing high-quality products and ensuring our customers are satisfied with their purchases. However, if you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. Return Policy

• Check Upon Delivery: We kindly request that you inspect all products for quality and quantity immediately upon delivery.
• Return Eligibility: Products can be returned within 7 days of delivery, provided they are in their original packaging and the product’s quality remains the same as when it was received.
• Non-Returnable Items:
  o Prescription Medicines: Due to regulatory reasons, prescription medicines cannot be returned unless the product is defective, damaged, or expired.
  o Opened Products: Once the product seal is broken or the product has been used, it cannot be returned unless it is defective.
• How to Return:
  o Option 1: You can return your products directly to [MNP Address]. Once we receive your products, we will process your refund to your Bank Account, Easy Paisa, or Jazz Cash.
  o Option 2: Our partner courier can pick up the products from your delivery address. Once we receive your products, we will deduct Rs 150 from your order amount and refund the remaining balance to your Bank Account, Easy Paisa, or Jazz Cash.
• Tampered Products: If you suspect your product has been tampered with, please retain the original product and packaging. We will provide instructions on how to return the product.

2. Refund Policy

• Refund Eligibility: Refunds are available under the following circumstances:
  o Defective or Damaged Products: If the product you received is defective or damaged, you may request a refund within 7 days of receipt.
  o Incorrect Product: If you received a product different from what you ordered, you may request a refund within 7 days of receipt.
  o Expired Product: If the product received is expired, you are entitled to a refund or replacement.
• Non-Refundable Items:
  o Prescription Medicines: Refunds are not available for prescription medicines unless the product is defective, damaged, or expired.
  o Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or a defective product.
• Refund Process:
  o Contact Us: Initiate a refund by contacting our Customer Service team via [Customer Service Email] or [Customer Service Phone Number] within 7 days of receiving your product.
  o Return the Product: If necessary, our team will provide instructions on how to return the product.
  o Inspection: Once we receive your return, we will inspect the product and notify you of the approval or rejection of your refund.
  o Refund Issuance: If approved, your refund will be processed within 7-10 business days to your Bank Account, Easy Paisa, or Jazz Cash, as per your preference
  

3. Shipping Costs

• Customer Responsibility: Customers are responsible for shipping costs associated with returning products unless the return is due to our error or the product is defective.
• Non-Refundable: Shipping costs paid during the original purchase are non-refundable.

4. Exceptions

• Bulk Orders: For large quantities or special orders, refunds and returns will be handled on a case-by-case basis.

5. Contact Us

For any questions regarding our refund and return policy or to initiate a return or refund, please contact our Customer

• Service team:
• Email: [Customer Service Email]
• Phone: [Customer Service Phone Number]
• Address: [Customer Service Address]

We appreciate your business and are dedicated to providing quality products and exceptional customer service. Thank you for choosing CareConnect.