Acceptance of Terms

• By using Care Connect, you acknowledge that you have read, understood, and agreed to these Terms of Service.
• Care Connect reserves the right to update or modify these terms at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

User Responsibilities

• You agree to provide accurate and complete personal information when using our services.
• You must not engage in any fraudulent activity, unauthorized access, misuse of the platform, or actions that violate applicable laws.
• Users are solely responsible for the consequences of providing incorrect or misleading information.

Account Creation and Security

• To access certain features, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
• Care Connect is not liable for any loss or damage resulting from unauthorized account use.

Prescription Medications Policy

• Prescription medications listed on Care Connect require a valid prescription from a licensed healthcare provider.
• Care Connect reserves the right to verify prescriptions for authenticity before processing an order.
• Any misuse of prescriptions, false documentation, or attempts to bypass this requirement will result in order cancellation and possible account suspension.

Order Processing and Payment

• Orders are subject to acceptance and verification by Care Connect.
• We accept multiple payment methods as listed on our platform.
• Prices and product availability are subject to change without prior notice.
• Care Connect reserves the right to cancel any order in cases of pricing errors, stock unavailability, or fraudulent activity.

Shipping and Delivery

• Delivery timelines are estimates and may vary depending on stock, location, and external factors.
• Care Connect is not responsible for delays caused by third-party couriers, unforeseen circumstances, or incorrect delivery information provided by the user.
• Prescription verification may delay order processing.

Return and Refund Policy

• Due to regulatory restrictions, most prescription medications are non-returnable and non-refundable once delivered.
• Exceptions may apply in cases of:

1. Wrong product delivered
2. Damaged, defective, or expired items at the time of delivery
3. Product mismatch with the order invoice

• Requests for return or refund must be raised within 48 hours of delivery.
• Refunds, if approved, will be processed within 7–14 business days via the original payment method.

Privacy and Data Security

• Care Connect values your privacy. Personal information is collected and used only as outlined in our Privacy Policy.
• While we take all reasonable measures to protect your data, we cannot guarantee absolute security against unauthorized access or breaches beyond our control.

Intellectual Property

• All content on Care Connect, including text, graphics, logos, images, and software, is the property of Care Connect and protected under applicable copyright and intellectual property laws.
• You may not reproduce, distribute, modify, or use any content from the website without prior written consent.

Limitation of Liability

• Care Connect is not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our products, services, or website.
• We are not responsible for third-party content, links, or services that may appear on our platform.

Governing Law

• These Terms of Service are governed by and construed under the laws of Pakistan.
• Any disputes arising from the use of this platform will be subject to the jurisdiction of the courts in Pakistan.