Tracking details from partnered courier
Frequently Asked Questions
Please read our frequently asked questions to find out more.
Where can I find my tracking number?
You can find your tracking number in the confirmation email or within your account under "Order History."
What does the current status of my order mean?
The current status indicates where your order is in the shipping process, such as "Processing," "Shipped," or "Out for Delivery."
How long does delivery usually take?
Delivery typically takes between 3 to 7 business days, depending on your location and the shipping method chosen.
Why hasn’t my tracking information been updated?
Tracking information may not update immediately due to processing times at the shipping carrier or if the package is still in transit.
Can I change the delivery address after placing an order?
You may be able to change the delivery address if your order hasn't shipped yet; contact customer support for assistance.
What should I do if my order is delayed?
Check the tracking information for updates. If it’s significantly delayed, contact customer support for more information.
Why is my order showing as “delivered” but I haven’t received it?
It may be marked as delivered due to a scanning error. Check with neighbors or your local carrier for help, and consider contacting customer support if you still can’t find it.
