Disclaimer

• Care Connect provides general health information and product details for educational purposes only.
• We do not provide medical advice, diagnosis, or treatment.
• Always consult a licensed healthcare provider before starting, stopping, or changing any medication.

• Certain medicines listed on Care Connect require a valid prescription from a licensed healthcare provider. Orders for these products will only be processed once a verified prescription has been provided.
• Care Connect reserves the right to cancel, delay, or decline any order for prescription medications if a valid prescription is not uploaded or verified.
• Misuse, unauthorized purchase, or use of prescription drugs without medical supervision may result in harmful side effects or health risks. Care Connect holds no responsibility for outcomes resulting from the incorrect or unsupervised use of prescription medications.

• All medicines and wellness products listed are subject to availability.
• Information about medicines is accurate to the best of our knowledge, but may differ from packaging or updated manufacturer guidelines.
• Care Connect is not responsible for any misuse, self-medication, or outcomes resulting from product use without medical supervision.

• Care Connect, its team, and affiliates are not liable for any direct, indirect, or incidental damages arising from the use of our services or products.
• Users are responsible for providing accurate prescriptions, medical history, and delivery details.

• While Care Connect strives to ensure timely and accurate delivery of all products, delivery timelines are estimates only. They may vary due to stock availability, location, courier delays, or unforeseen external factors.
• We are not liable for delays, damages, or losses caused by third-party logistics partners, weather conditions, strikes, or other factors beyond our control.
• Delivery guarantees (such as same-day or next-day shipping) may be subject to limitations depending on product availability, geographic coverage, and regulatory requirements.

• All prices and product availability listed on Care Connect are subject to change without prior notice. While we make every effort to provide accurate and up-to-date information, errors or discrepancies may occasionally occur.
• In the event of a pricing error, Care Connect reserves the right to cancel or modify any order placed at an incorrect price. Customers will be notified promptly in such cases.
• The display of any product or price on the website does not constitute a binding offer of sale; availability is always dependent on stock levels, prescription verification (if applicable), and regulatory guidelines.

• Due to the nature of pharmaceutical and healthcare products, most medicines and prescription-based products are non-returnable and non-refundable once delivered, in compliance with health and safety regulations.
• Exceptions may apply only in the following cases:

1. The wrong product was delivered.
2. The product was damaged, defective, or expired upon delivery.
3. The product delivered does not match the order invoice.

• Requests for return or refund must be raised within 48 hours of delivery by contacting Care Connect customer support and providing proof (order number, photos, prescription if applicable).
• Products will only be eligible for return if they are unused, unopened, and in their original packaging.
• Refunds, if approved, will be processed through the original mode of payment and may take 7–14 business days, depending on the bank or payment processor.
• Care Connect reserves the right to reject return/refund requests that do not comply with the above terms or where misuse/false claims are suspected.